Frequently Asked Questions
Everything you need to know about your order and our gear.
How long will it take for my order to arrive?
Domestic orders typically ship within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return or exchange. Please note that limited edition drops may have specific return restrictions.
How should I wash my Stay Cold apparel to ensure longevity?
To keep your prints looking sharp, we recommend washing your garments inside out in cold water and hanging them to dry. Avoid using bleach or ironing directly on the printed designs.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international orders may be subject to import duties and taxes depending on your country's regulations, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay in select regions.
How do I know which size to choose?
Each product page features a detailed size chart with measurements. Our apparel generally follows a standard street-wear fit; if you prefer an oversized look, we recommend sizing up.